As inclusion becomes integral to urban centers, how can it be extended to smart city programs? And how can technology better enable inclusion across city services, public engagement, and economic opportunities?
Moving from technology-centric to citizen-centric smart cities
AS urban populations grow increasingly diverse, many cities are turning to technology and smart city solutions to build more livable environments and improve the delivery of public services.1 These initiatives have the potential to expand access to city services, improve public engagement, and spur economic growth. However, smart city design and implementation shortcomings, coupled with the digital divide between different population segments, might unintentionally leave some communities behind. This is forcing cities to confront the question: How can digital solutions advance, rather than impede, inclusion?
This article explores the relationship between technological innovation and inclusion in today’s cities. Based on research, interviews, and engagement with city leaders around the world, we outline approaches that municipal governments can apply to make digital solutions more accessible and useful for their residents.
Prioritizing inclusion in urban development
he idea that everyone should be able to use the same facilities, take part in the same activities, and enjoy the same experiences, including people who have a disability or other disadvantage.
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